Refund policy

30-Day Return Policy

We want you to love your Gild & Click purchase. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, please contact us at support@gildandclick.com before sending anything back. If your return is approved, we’ll provide instructions on where and how to return your item. Please do not send products to any address without receiving return instructions from us first. Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and make it right. We may request photographs or other information to help us resolve the issue.

If we determine that an item arrived damaged, defective, or incorrect, we will provide an appropriate resolution at no additional cost to you, which may include a replacement or refund.

Change-of-Mind Returns

If you would like to return an eligible item because you changed your mind or no longer want it, please contact us within 30 days of delivery. Unless otherwise required by law, customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges, if any, are not refundable.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return, including perishable goods, personalized or custom products, personal-care goods that have been opened or used, hazardous materials, flammable liquids or gases, and gift cards.

Please contact us if you have questions about whether a specific item is eligible for return.

Exchanges

If you would like a different item, contact us to arrange a return of the eligible item. Once the return is approved, you may place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law. The item must generally be returned in the same condition in which it was received, unused, with its original packaging where applicable, along with proof of purchase. Nothing in this policy limits any consumer rights provided by applicable law.

Refunds

Once we receive and inspect an approved return, we’ll notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please allow your bank or card issuer additional time to process and post the refund.

If you have not received an approved refund after 15 business days, please contact us at support@gildandclick.com